Snag Reporting

Snag Report

Your details

Please provide some basic details of who is reporting. We don't need full property details - the 1st line of the address is usually enough.

Does your snag relate to your boiler?- ie, you have no heating at all and/or no hot water?

Yes

Wrong Form!

It looks like you are trying to report a boiler fault - please follow the link below this text which will create a heating fault report below - it's also a walk-through of some common issues and could get your heating working again without needing an engineer.

http://www.proudhouseproperty.co.uk/heatingreport

Your name

Who are you?

Please provide a tel. number we can use to contact you about this issue.

Please tick this box to confirm your agreement to pass this telephone number and your details to a suitable tradesperson to assist with this task/snag. Depending on the nature of the task/snag, the tradesperson might contact you direct, or a member of our staff might contact you to provide guidance and advice.

1st Line of the Address where the snag is located (If you live in a shared house/HMO then please include your room number)

Address Line 1

Please indicate the date when you first observed this problem?

Description of Problem

In this section we ask for a basic description of the problem.

WARNING! Please do not enter more than 1 problem on this form unless the snags are obviously similar tasks - eg, a leaking radiator and a dripping tap both require a plumber. But, for example, a faulty light and a broken door lock both require different types of trades-people. Please submit the form multiple times for multiple faults. If in doubt, submit separate entries. Thank you.

Category of the problem

Brief Description of the problem (please provide possible causes not just symptoms)

Please provide a basic diagnosis: (you are not required to use tools or disassemble any items)

Describe how this problem affects you?

Please indicate what you think is a reasonable timescale to resolve this.

Photos can be hugely helpful - please upload (max 5, JPG).

If appropriate, then please give us a sense of scale, eg a ruler alongside a damp patch on a wall can help us judge the scale of the issue.

Image Upload

Choose File

Feedback and submission.

Managing maintenance is not always easy - but we want to make it as easy as possible. Please let us know what you think of this form.

How easy was this form? (1 = awkward , 5 = easy)

Quick survey: in the future, would you be happy to use a system that ordered work direct from a tradesperson?