Heating Reporting Form

When we get cold weather our boiler breakdowns go up! But often a quick fix is all that is needed. Please fill out this form which will achieve 2 things - firstly it will prompt you to do some basic checks and secondly it will provide Proudhouse with the best information for fixing your problem. Please answer all questions

Your Name (required)

Your Email (required)

Who are you?
—Please choose an option—The tenantA friendA relativeAgentLandlordTradesman

1st Line of Property Address

Fuel Type
—Please choose an option—GasOilElectricalOther

Problem Type
—Please choose an option—Boiler will not fire/igniteBoiler fires but shuts off soon afterBoiler turns off intermittentlyI have hot water but no heatingI have heating but no hot waterMy heating is on but I can't control itThe heating and hot water come on/off unexpectedly

Date when problem first seen

Please provide your boiler make and model

Do you have an electric shower (if you can turn the shower on and off with a switch or pull cord then it's electric)
—Please choose an option—YesNoDon't know

Do you have an immersion heater (if you have a hot water cylinder in an airing cupboard then look for a nearby switch)
—Please choose an option—YesNoDon't know

Is your wall thermostat set correctly? (you might not have one - or it might be integrated with your programmer)
—Please choose an option—YesNoNot sureI don't have one

What pressure is indicated on your boiler?
—Please choose an option—ZeroLess than 1 Bar1 BarMore than 1 BarDon't knowThere is no gauge

Is your programmer correctly set? (your programmer might integrated into your boiler or it might be a separate panel on a wall somewhere
—Please choose an option—YesNoI don't have oneIt's confusing - I don't know

Please provide any further information - eg are there fault codes or specific error lights on the boiler

How does this problem affect you (apart from the obvious!) - eg, you have a infant or elderly person in the home

Do you have your own portable heaters?
—Please choose an option—YesNoThat's a good idea - I'll get some because they might be useful again in the future

Press the send button to submit to Proudhouse

Δ